Privacy Policy
Last Updated: January 2025
Thank you for choosing to visit ITS Tech Sol (“we,” “our,” “us”).
We are committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains how we collect, use, protect, and share information when you interact with our website, services, or communications.
By accessing our website or engaging with any of our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information in the following categories:
1.1 Information You Provide Directly
When you fill out forms, request consultations, subscribe, or engage with our services, we may collect:
Full name
Business name
Email address
Phone number
Job title
Project requirements
Support requests
Billing and invoicing information (only when necessary)
1.2 Automatically Collected Information
When you visit our website, we automatically collect:
IP address
Browser type and version
Device type
Operating system
Pages visited
Time spent on site
Referring URLs
Cookies and tracking identifiers
1.3 Information Collected for Managed IT, Cloud, and Cybersecurity Clients
Depending on your services, we may access technical data necessary for service delivery, such as:
System configuration details
Infrastructure logs
Security alerts and event data
Cloud environment metadata
Network activity
Error logs and performance metrics
This data is used solely to provide contracted services, monitoring, troubleshooting, optimization, and cybersecurity functions.
1.4 AI, Automation, and Data/Analytics Services
We may access datasets provided by clients exclusively for:
Model training (if explicitly permitted)
Automation workflows
Data transformation or migration
Predictive analytics
Custom solution development
All sensitive or proprietary data is protected as per your agreement and is never used for any purpose other than delivering your contracted service.
2. How We Use Your Information
We use your information to:
Provide, maintain, and improve our services
Deliver cloud, AI, cybersecurity, and managed IT solutions
Respond to inquiries and support requests
Conduct assessments and technical evaluations
Personalize user experience and recommendations
Communicate updates, alerts, and service-related notices
Improve website performance, analytics, and security
Process payments and billing (if applicable)
Comply with legal and regulatory requirements
We do not sell your personal information.
3. How We Share Your Information
We only share data when necessary and always with appropriate safeguards.
3.1 Service Providers (Vendors & Partners)
We may share data with trusted partners that help deliver our solutions, such as:
Cloud providers (AWS, Azure, VMware, Oracle)
Cybersecurity platforms (Palo Alto, SIEM/EDR tools)
AI development tools
Analytics platforms
Payment processors
Managed IT and infrastructure tools
These partners are contractually obligated to protect your data.
3.2 Legal & Compliance
We may disclose information if required to:
Comply with laws or government requests
Respond to court orders or subpoenas
Protect the rights, property, or safety of ITS Tech Sol, our clients, or the public
3.3 Business Transfers
If we merge, restructure, or acquire another entity, your information may be part of the transferred assets.
You will be notified in the event of such a change.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Improve website performance
Remember user preferences
Analyze site traffic and behavior
Enhance security
Personalize content and ads
You may disable cookies through your browser settings, though some features may not function properly.
5. Data Protection & Security
We use enterprise-level security practices to protect your information, including:
Encryption (in transit & at rest)
Multi-factor authentication
Firewalls & endpoint protection
SOC-grade monitoring
Access control policies
Regular security audits
Zero-trust frameworks (where applicable)
Secure development practices
While we implement robust security measures, no system is completely immune to cyber threats.
We continuously improve our security posture to safeguard your data.
6. Data Retention
We retain personal and technical information only as long as necessary to:
Deliver contracted services
Meet legal and regulatory obligations
Resolve disputes
Maintain business records
Upon request or completion of services, certain data may be securely deleted or anonymized.
7. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Request corrections
Request deletion (where allowable)
Opt out of communications
Request restrictions on processing
Request a copy of your data
Not be subject to automated decision-making
You may contact us at any time to exercise your rights.
8. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
We encourage you to review their policies before interacting with them.
9. Children’s Privacy
Our services are intended for business and professional use.
We do not knowingly collect information from children under 13.
If such data is discovered, it will be deleted immediately.
10. International Data Transfers
If you access our services from outside the United States, your information may be processed in U.S.-based systems.
We apply appropriate safeguards to protect international transfers in compliance with applicable laws.
11. Updates to This Privacy Policy
We may update this Privacy Policy periodically.
We will post revisions on this page with the updated date.
Continued use of our website or services indicates acceptance of these updates.